Customer satisfaction reaches new record levels

Twice a year, customers are invited to share their experience of our service and collaboration. The latest survey results are in – and satisfaction has reached record levels across both landside and shipping line segments.

Every response matters. Each comment and suggestion helps shape a terminal that meets customer needs and supports their business.

What customers value most

This year’s feedback highlighted:

• Reliable performance on vessel calls
• A broad choice of rail and vessel services
• Fast, solution-oriented customer support
• Proactive and transparent communication

Moving forward – together

Customer input is central to our development. The survey shows growing demand for more digital solutions, faster gate handling and greater flexibility to manage unexpected events. We will continue strengthening our capacity in these areas, and we would like to extend a sincere thank you to everyone who shared their experiences and ideas.