Customer satisfaction: Your feedback matters – every day of the year

At APM Terminals Aarhus and Kalundborg, customer satisfaction is more than a metric – it is a shared commitment. Thank you to the many customers and partners who take the time to share their views through our surveys. Your input helps shape improvements that make operations smoother and directly support your business growth.

We send out customer satisfaction surveys two times a year to respectively our landside customers and to shipping lines. These surveys provide valuable insight into how we are performing, and not least where we can continue to strengthen our services to help your business thrive.

Every response we receive is reviewed with genuine curiosity and attention. No comment goes unread and we follow up personally to better understand your perspective, ensure clarity, and learn how we can further support your needs.

Customer Care Manager Mikael Riis explains:
“Customer care is not something we focus on only during surveys – it is part of our daily work. Our dedicated team is always ready to support you. This everyday commitment guides how we develop our services, improve operations and build even stronger partnerships. Your feedback plays a vital role in this continuous improvement journey. Thank you all for taking time to answer.”

If you have additional input, questions, or ideas, our Customer Care team is ready to listen and support you — every day of the year.