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Port operators

1.1 Procedure for registration of Importer and Exporter clients

Dear Clients, in order to compile all the information necessary to carry out operations before TCBUEN S.A. We suggest that you complete the procedure detailed below in its entirety:

First Time Customer Registration:

Register online by entering the following link, filling out the basic company information.

Subsequently, you will receive via email a link where you must fill out the information contained in the client linking form and attach the following documents, which you must have scanned individually:

We suggest you review the forms and all required documentation before submitting the request on the Self-Management Portal.
 
User Request for the Argos Web System - Applies only to self-declaring clients

To assign users in the Argos Web system, the following forms must be filled out, which must be authenticated and presented at the TCBUEN Reception

Note: Remember that the emails that will be related to user requests in the systems must be registered with Customer Service.

Email Sign up:

To register authorized emails with TCBUEN, you must fill out the following form, which must be authenticated by the legal representative of the company by attaching the chamber of commerce and physically deliver it to the customer service office:

Entry of Officials:

If any person requires entry on behalf of the importer or exporter, they must contact the customer service area and schedule their visit, which would be carried out as a commercial visit.

 

1.2 Procedure for registration of Customs Agencies.

Dear Clients, in order to collect all the information necessary to carry out operations with TCBUEN, we suggest that you complete the procedure detailed below in its entirety:

First Time Customer Registration:

Register online by entering the following link, filling out the basic company information.

Subsequently, you will receive via email a link where you must complete the process by attaching the following Documents:

User Request for the Argos Web System:

To assign users in the Argos Web system, the following forms must be filled out, which must be authenticated and physically presented at the TCBUEN Reception:

Note: Remember that the emails that will be related to user requests in the systems must be corporate and be registered with Customer Service

Email Signup:

For the registration of authorized emails with TCBUEN S.A. You must complete the following forms, which must be sent with an electronic signature of the legal representative of the company, attaching the chamber of commerce and through the email service.buenaventura@apmterminals.com

Entry and Enrollment of Officials:

For the enrollment of Customs Agency officials, they must send the following documentation to documentacion@tcbuen.com (Access control):

  1. FOR-GPS-007 – Authorized User Registration (RUA) – Authenticated by the legal representative (Notary or Digital Signature of entities Accredited by ONAC).
  2. Copy from the Chamber of Commerce No older than 60 days from issue.
  3. Copy of the Identity Document of each user authorized by your company who wishes to register.
  4. Copy of Identity Document of the Legal Representative.
  5. Detailed social security payment form for each authorized user (Occupational Risk Administrator, ARL; Health Promotion Company, EPS and Pension Fund Administrator, AFP) where the risk level can be verified Detailed security payment form social security of each authorized user (Occupational Risk Administrator, ARL; Health Promotion Company, EPS and Pension Fund Administrator, AFP) where the risk level can be verified
  6. Attend the admission induction, which is carried out in person at the TCBUEN facilities. (Monday to Friday: 07:00 to 09:00.)

1.3 Procedure for customer registration Transport Company

Dear Clients, in order to compile all the information necessary to carry out operations before TCBUEN S.A. We suggest that you complete the procedure detailed below in its entirety:

First-time customer registration:

Register online by entering the following link, filling out the basic company information.

Subsequently, you will receive via email a link where you must complete the process by attaching the following Documents:

  • RUT – single tax registry.
  • Resolution of the Ministry of Transportation (Qualification as a Transportation company).
  • Chamber of Commerce no more than 3 months after issue.
  • Copy of the legal representative's ID.
  • FOR-GSC-021 V7 Client linking, which must be sent with an electronic signature

User Request for the Argos Web and Portnet System:

For the assignment of users in the Argos Web and Portnet system, the following forms must be filled out, which must be authenticated and physically presented at the reception of TCBUEN:

Note: Remember that the emails that will be related to user requests in the systems must be corporate and be registered with Customer Service

Email Signup:

For the registration of authorized emails with TCBUEN S.A. You must complete the following forms, which must be sent with an electronic signature of the legal representative of the company, attaching the chamber of commerce to the email service.buenaventura@apmterminals.com service.buenaventura@apmterminals.com

Entry and Enrollment of Officials:

To enroll transport company officials, you must send the following documentation to documentation@tcbuen.com (Access Control):

  1. FOR-GPS-007 V4 Authorized User Registration (RUA) – Authenticated by the Legal Representative. (Notary or Digital Signature of entities Accredited by ONAC).
  2. Copy from the Chamber of Commerce No older than 60 days from issue.
  3. Copy of the Identity Document of each user authorized by your company who wishes to register.
  4. Copy of Identity Document of the Legal Representative.
  5. Detailed social security payment form for each authorized user (Occupational Risk Administrator, ARL; Health Promotion Company, EPS and Pension Fund Administrator, AFP) where the level of risk can be verified.
  6. Attend the admission induction, which is carried out in person at the TCBUEN facilities. (Monday to Friday: 07:00 to 09:00.)

To enroll transport company drivers, they must send the following documentation to documentacion@tcbuen.com (Access control):

  • Letter from the transport company detailing the personal data of the person they wish to enroll. The data must indicate (Name, ID, contact, address, city)
  • Detailed form of the comprehensive social security payment of each authorized user (Occupational Risk Administrator, ARL; Health Promotion Company, EPS and Pension Fund Administrator, AFP) where the level of risk can be verified.
  • Copy of the authorized user's identity document.
  • Copy of the driver's license document.
  • Attend the admission induction, which is carried out in person at the TCBUEN facilities (Monday to Friday: 07:00 to 09:00).
    To enroll transport company vehicles, you must send the following documentation to documentacion@tcbuen.com (Access control):
  • Letter from the transport company detailing the data of the vehicle they wish to enroll. The data must indicate (Plate, Empty weight, Number of axles)
  • Copy of the property card.
  • Copy of the Technomechanical and Soat Certificate.

     

 

1.4 Procedure for Registration of Multimodal Transport Operator - OTM

Dear Clients, in order to compile all the information necessary to carry out operations before TCBUEN S.A. We suggest that you complete the procedure detailed below in its entirety:

First Time Customer Registration:

Register online by entering the following link, filling out the basic company information.

Subsequently, you will receive via email a link where you must complete the process by attaching the following Documents:

User Request for the Argos Web and Portnet System

For the assignment of users in the Argos Web and pornet system, the following forms must be filled out, which must be presented physically and authenticated at the TCBUEN reception.

For Customs Agency profile

For Transport Company profile

- Transport Companies must have two users, one that creates the appointment and the other that validates - Must be authenticated by the Legal Representative

Note: Remember that the emails that will be related to user requests in the systems must be corporate and be registered with Customer Service.

FOR-GSC-007 V3 Commercial Update Format: This document must be sent with an electronic signature through the email service.buenaventura@apmterminals.com. 

Email Registration:

To register authorized emails with TCBUEN, you must fill out the following forms, which must be sent with an electronic signature of the Legal Representative of the company attaching the Chamber of Commerce through the email service.buenaventura@apmterminals.com.

FOR-GSC-007 V3 Commercial Update Format: for sending information related to documentary procedures

Entry and Enrollment of Officials

To enroll OTM company officials, you must send the following documentation to documentación@tcbuen.com(Access Control):

  1. FOR-GPS-007 – Authorized User Registration (RUA) – Authenticated by the Legal Representative. (Notary or Digital Signature of entities Accredited by ONAC).
  2. Copy of the Chamber of Commerce No more than 60 days after issue.
  3. Copy of the authorized user's identity document.
  4. Copy of Identity Document of the Legal Representative.
  5. Detailed social security payment form for each authorized user (Occupational Risk Administrator, ARL; Health Promotion Company, EPS and Pension Fund Administrator, AFP) where the level of risk can be verified.
  6. Attend the admission induction, which is carried out in person at the TCBUEN facilities. (Monday to Friday: 07:00 to 09:00.)

The induction certificate can be obtained by passing the course through the following Link: https://tcbuen.com/inducciones/#inducciones

Customer service

+57 318 354 6445 +57 317 221 6306 +57 318 243 4779 +57 60 2 2410240